I have an iphone 6 plus. Shown in red squares shows where the touch IC’s are on the iPhone 6 Plus. The screen doesn’t work at all. This model is most susceptible to touch screen failure. It has the dreaded touch disease. In your case, there was nothing to lose. On top of that, the iPhone 8 is coming soon!! Apple has been known to replace iPhone 6 and 6 Plus devices suffering from “touch disease”. This article looks at how to fix iPhone 6 and 6 Plus “touch disease”. Sometimes a lawsuit will remind them to think about the actual customers, instead of the shareholders. The smart thing to do would be to help you out. Let’s take a look at what “touch disease” is and how to fix it. I have a iPhone 6 plus that is affected with touch IC disease. I thought about returning it and going with a Linux system. If I press on the screen or above the EMI shield where the touch IC is it works fine again but is there any DIY that can fix this without having to pay to get the touch IC chips re-soldered ? The iPhone 6 Plus suffers from three times as many incidents of “touch disease” as the smaller iPhone 6. Third-party repair shops are capable of fixing “touch disease”. I fumed for a couple years and then had occasion to phone support about a different device. $1,200.00 total for the phone…So, when my phone got this infamous disease, and the independent AT&T Store did not have any i6’s or i7’s in stock, I chose to buy an i8 instead of throwing another $150.00 into fixing this one, especially since the repair guy said it would only work for 6 more months…is it too late to join the class action suit? Corporations are amoral, driven solely by delivering the next quarterly report. Before you pursue this litigious path, there may be an easier option. The larger iPhone model features an aluminum casing with the same thickness as the standard model. replacing battery… arrrghhh… I told him that the battery was recently replaced. I bought my iPhone 6+ between August & October, 2016…I replaced the screen 3 times since I bought it, two of which were back to back…approximately $150.00 each time, then, paid the phone off…totaling appr. Repairing the touch controller costs $150. It had 4 months left on warranty…. According to AppleInsider, “touch disease” accounts for 11% of Apple Store service requests. Simply visit the McCune Wright website and complete the short online form. Common symptoms of Touch Disease include intermittent touch when you are trying to type or swipe on the screen and grey lines near the top of the phone. Visit Apple to fix iPhone 6 plus touch disease. Given that this is a design flaw, it could very well happen again. [redacted] was the tech guy assisted me. “Touch disease” is damage sustained to the iPhone 6 and 6 Plus touch controller from physical stress. I personally wouldn’t recommend subjecting any iPhone to shocks, however, if you have nothing to lose, it may be worth it. Eventually the problem was solved – it was an ipod that was configured for the UK market, hence the different serial number. I consider this a “learner phone” and I have soldering tools for small electronics like this, so please dont consider anything “too advanced”, I would like to try. It can be left all night long and it still won’t work! Yesterday I confirmed with Apple, reserved for five days, that they will replace, AGAIN, my iPhone 6plus for $149. If not, your choice is to either have it fixed or buy another iPhone. Regarding buying form amazon (and any other source) Years ago, I had an ipod that, when I synced it with my mac, it blew the mac up. It’s expensive, but if you need your iPhone to work and Apple refuses to fix it, it may be worth it. THE TOUCHSCREEN WORKS IMMEDIATELY!Please spread this trick out so at least others with similar problem can extend their use of iPhone 6 until the iPhone 8 comes out! This article looks at how to fix iPhone 6 and 6 Plus “touch disease”. This common and widespread issue has been coined iPhone Touch Disease. Please help!! 2) tried every reset button possibility combination. iPhone 6 Plus Touch IC Logic Board Fault. I had this problem in November 2016 and I paid Apple to replace my iPhone with a refurbished unit. If your iPhone 6 Plus device has dropped onto a hard surface several times it may start flickering or stop responding to touchscreen features. But they’re selling counterfeit MacBooks. One of the items was a cell phone battery, which is dangerous. I’ve tried everything, Apple also said they couldn’t fix mine even though it was IN ITS WARRANTY! Now I’m stuck spending more money on a new phone or on repairs. The pressure when you snap the front screen back in place makes the connection stronger! I've spent a lot of money on the app store. That said, this should not cause the phone to “die” either. You saved me the repair bill, thank you. Sometimes the “geniuses” tend to make decisions on their own, and they are the wrong decision. I am a consumer that likes apple products. “Touch disease” renders your iPhone 6 or 6 Plus completely useless. If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149. I agree Apple should fix this problem at no charge. At first they blamed users for bending their phones and when the first touch issues started happening, the Apple Geniuses would not acknowledge the problem and the only solution they offered was an out-of-warranty (OOW) replacement (iPhone 6: $299 USD / iPhone 6+: $329 USD). Try taking it into the Apple Store. I don’t want to do this, but I need to recover some of my financial loss with 1 1/2 years of usage…. It takes an […] If they refused to service a device that was under warranty, you should escalate it with corporate. We’ll take a look at how to join the class action lawsuit later in this article. That said, I’m not a fan of cases. This solution will cost you $5-25 depending on the kit you get and the electrical tape. ONLY ordering direct from them and having them mail it protects you. Genius bar rolled their eyes and sent me packing. Yeah, they’re ridiculous. Suddenly Apple gifts began arriving in the mail. At best, you can use Siri, but most of your iPhone’s functionality is inaccessible. Spartan7500 The iPhone 6 touch disease has been a popular topic lately. Above is a picture of the iPhone 6 Plus logic board. Soldering is the last option, only after you have ruled everything else out. Newer iPhones have addressed this problem, but Apple hasn’t taken accountability. I’ve only had my iPhone 6s plus for 3 weeks. Review this great Vid IFIXIT has with Jessa Jones: A Design Defect Is Breaking a Ton of iPhone 6 Pluses Here's how many Apple is dealing with: Sources: iPhone 6 series 'touch disease' now accounting for about 11% of Apple Store repairs I would recommend you take it in the an Apple Store to get it repaired under the extended warranty program … I don’t want to get anyone in trouble or call out any non-public individual on this site. Apple genius said a screen replacement wouldn't fix it. Apple’s competitors tend to have similar policies. I would later learn this was the trademark that Steve Jobs himself had gotten involved – that his personal team had taken the mystery on. I have the same problem. Even if you bought Apple Care+, the warranty would have elapsed. Apple is recognizing that "Touch Disease" is a thing. For example, if you put your iPhone in your pocket and sit down, the pressure can flex it. Since Amazon is so big, they’re putting legitimate retailers out of business. How many tech companies have stood up to the test of time? What got my problem so much attention was they were afraid their warehouse itself was infected. Some things I need are only sold on Amazon. I have an iPhone 6 Plus and have same touch screen disease problems as others. I guess, in your case, it wasn’t counterfeit, per se, but it wasn’t sold as intended. It mostly affects the touchscreen on the iPhone 6 Plus, causing issues with zooming and other gestures. To do this you will need an iPhone Repair Kit from Amazon, iFixit Guide, Electrical Tape, Hope, and Patience. I asked why I can’t trade-in now for $149. Over the next two weeks, I got daily – eventually hourly contacts from higher and higher levels of support. Their prices are unbeatable and if anyone beats them, they will refund the difference fast. Remarkably, I have kept receipts and sent them a photo of it and then fed exed the original to them. I went to Apple Store in Glendale,CA. I can’t even unlock it. How would I go about fixing this? I swear I have the worst touch disease EVER it is very very rare that my phone ever works… I don’t know how I even got it to work right now… I swear I’ll break my phone in half I bend it so much… is bending in a certain place the correct way to fix this temporarily? The Multi-Touch Repair Program only covers the iPhone 6 Plus. It’s the only way they will learn. Needless to say, if your iPhone is affected with “touch disease”, you probably won’t be able to sell it. You’d probably remain an Apple customer. Accessibility. I would even recommend trying this again if you were rejected the first time. Apple Store advised me to buy a refurbished one for $149 because my phone is out of warranty.I found it unfair because I believe it’s Apple’s design or manufacture problems. I did the touch disease “repair” with electrical tape. The iPhone 6 and 6 Plus are susceptible to a manufacturing defect affecting the touch screen controller. i did the “shocks” for quite some time as it was the only thing that would make my phone touch reactive but then after doing the “shocks” for about three months they stopped working and now my iphone 6 plus is just a glowing paperweight. That actually makes sense. It should keep it from flexing, which damages the touch controller. You’re not out of luck. This may be a favorable option because if it doesn’t work you can still proceed to step 2. Apple won't fix it and its out of warranty. If that was the case, it would be entitled “DIY Fix for iPhone 6 and 6 Plus Touch Disease”. I tried to replace the battery but no luck. The screen no longer registers any touch input. This puts even more stress on the touch controller. There’s a flaw with the iPhone 6 Plus and the problem will keep coming back. I realize the title of this article is “Fix iPhone 6 and 6 Plus Touch Disease”, but it doesn’t mention anything about doing this yourself. Appledystopia: Information, News and Help for the iPhone, iPad, iPod, Mac and Apple TV. But if anyone says their phone is worse then mine… please talk to me… because I swear my phone is the worst… it takes me more than 5 min to get it working for 10 sec… but really once I get a good video… you’ll be surprised… if you saw my phone I bet you would not understand how I don’t smash my phone on the ground every time it glitches… someone help me!, I had the same problem … just yesterday i checked out some youtube videos on how to fix the touch disease , one was really helpful now my phone is working well1) switch off your phone2) open the two screws near the charging port( if you dont have that kind of screw driver just use a sharp edged knife)3)pull the screen up gently from down sliding up4)near the power on button after lifting up the screen u will c a small metallic cover with 5 small screws5) open the small lid and put a small piece of masking tape6) place back the metallic lid and tighten the screews7)fit back the screen and put back the 2 screwsYour phone should now be working. (I have no affiliation with B&H, other than being a satisfied customer.). The frustrating part for iPhone 6/6+ owners is that Apple did not immediately take ownership of this problem. Couldn’t do it. The evidence that exists seems to indicate that it’s a widespread problem. Someone on social media informed me that the Apple Store replaced a “touch disease” plagued iPhone 6 Plus, even though it was well past the warranty period. It sounds like a logic board issue but it could be a lot of different things. I need to know because I DO know that it does fix it temporarily but makes the phone MUCH worse in the long run… and unfortunately my phone is at the end of the “long run” it’s only slightly past it’s warranty, and it still glitched before that… I have taken it to the Apple store and they would not do A THING…about my phone… it’s all freaking apples fault… APPLE IS SO FREAKING IGNORANT… just because they THINK that everyone wants a fancy (but weak phone) does not mean everyone does… because I’m pretty EVERYONE… would rather have an ugly looking phone that works perfectly… am I right? I got over it. The only thing I can suggest is to buy a rigid case for the device. I’m not sure how an iPhone 6 or 6 plus can still be under warranty. I agree that Apple should fix this, regardless of warranty status, because it is a manufacturing defect. I agree with you that this is ridiculous, but it is their policy. If your iPhone 6 Plus seems to have the "touch disease" flaw, and is in working order, Apple said it will repair your device for $149. It’s annoying and frustrating and I don’t want to pay $150 to get it fixed. The consumer should not have to pay for their mess up. Apple has all sorts of rules about third-party service, however, they have relaxed some of them. Ironically, the Apple “geniuses” don’t have the equipment or skills to fix it. The disease affects a fraction of devices but with there being so many iPhone's out there it could be affecting thousands of users. It is mentioned towards the bottom of this article, including a link to sign up. This can happen over time with normal use. I have an iphone 6 plus. Over time, it may cause the touch controller to separate and lose contact with the main logic board. Multi-Touch Repair Program for iPhone 6 Plus Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device. This won’t permanently deform your iPhone. The 6s was made with a stronger material that was not supposed to cause this issue. There’s no data on exactly how many users are affected by “touch disease”. By far, the most commonly affected model is the iPhone 6 Plus that first went on sale in 2014. Buyers such as Gazelle are still paying a fair price for these iPhones, as long as they are in good condition. I’m impressed with how Apple handled this issue. Do you recommend to buy and iPhone 6? Or a 6s? This are super stiff shields that will prevent the logic board from flexing. Unfortunately regulation is often done in the court room. Refectio - Mail-in Micro-Soldering Repairs & Data Recovery. Sounds like touch disease to me but Apple is only covering iPhone 6+ With the replace program as far as I know not 6s. Multi-Touch Repair Program for iPhone 6 Plus. They’re getting completely pwned by counterfieters. It would be great if they just offered you an iPhone 6S at a reduced price. I tried the to give shock (as the palm method), it then works fine for some duration and I again register the problem after some time. My iPhone 6 Plus has the same disease and am depressed help, Am in Zimbabwe how do I get help with regards Apple replacing my iPhone. Is the iPhone 6 regular version covered by multi touch program? Thank you very much for this advice. This website uses cookies to ensure you get the best experience. Don’t even get me started with mine!!!! According to repair specialists at iFixit, "a ton" of iPhone 6 Plus handsets have experienced the problem, which it has called "touch disease." Even with the new battery it loops on thw apple logo. They trap in heat and tend to shorten battery life. Eventually, you will probably experience total failure. Geniuses? “Touch disease” is notorious and, with a pending lawsuit, Apple may be more willing to accommodate users. He said sorry and walked away.Anyone faced this situation? open that up, put a folded piece of electric tape there, then screw back the plate, close up the phone, and voila - you have a working phone again. Put phone back together and it worked, but too much tape. It’s not your fault. I did a DIY fix using some electrical tape on the back of the Touch IC chips to help keep them in place, but this did not fix the problem. There aren’t a lot of repair services capable of fixing it. Used plastic tool, not metal. Anyone affected by “touch disease” can join the class action suit. They don’t know if the third-party technician caused the Touch Disease problem. 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